HR Morning News, Page 31 Category

Regardless of the size of the business, HR administration is a challenging job. But according to new research, HR pros at smaller firms have their own unique set of challenges — and rewards.

The folks at SCORE, a nonprofit mentoring organization for small businesses, recently released a detailed graphic of the challenges small firms face in finding and keeping employees happy.

Bringing in new blood tops list

The top challenge: Hiring new employees, which was cited by 42% of small business owners. Rounding out the top three were “growing revenues” (45%) and “increasing profits” (37%).

The SCORE report also revealed that social media will play a major role in small firms’ recruiting process moving forward. In fact, 94% of small business recruiters currently use or plan to use social media for recruiting.

 

Cite: SCORE Infographic

For more HR News, please visit: HR administration: More difficult for small businesses? [Infographic]

Source: News from HR Morning

HR pros may want to take a closer look at their employee handbook — and ASAP.
Why? The National Labor Relations Board’s (NLRB) General Counsel just released a massive report on employee handbooks (and other relevant policies).

Both union and non-union workplaces

Specifically, the report outlined handbook content that’s lawful – and that which is likely to violate the National Labor Relations Act.

The report, which includes examples and recent NLRB decisions, applies to all employers regardless of whether or not they have union-represented employees.

In general, when handbooks contain vague or overly broad statements, employers are setting themselves up for problems.

Here are some of the major handbook areas listed in the report as well as specific examples of what the NLRB considers overly broad (i.e., potentially illegal) and what it will likely find lawful, courtesy of the folks at The Employer Handbook:

1. Confidentiality rules. The feds make it very clear that employees have a right to discuss “wages, hours and other terms and conditions of employment.”

But the feds said it’s OK to have “broad prohibitions on disclosing ‘confidential’ information” to protect “the privacy of certain business information” if certain conditions are met.

Here are two examples of language the NLRB considers overly broad:

• Do not discuss “customer or employee information” outside of work, including “phone numbers [and] addresses.”
• Discuss work matters only with other [Employer] employees who have a specific business reason to know or have access to such information…. Do not discuss work matters in public places.

On the other hand, here’s an example of confidentiality language that is lawful: No unauthorized disclosure of “business ‘secret’ or other confidential information.”

2. Leave restrictions. Because the NLRA puts the ability to strike as one of workers’ fundamental rights, any handbook language that could “regulate when an employee can leave work” can potentially get firms in trouble, especially if the it contains reference to “walkouts” “disruptions” or strikes. Here are two examples:

• Failure to report to your schedule shift for more than three consecutive days without prior authorization or ‘walking off the job’ during a scheduled shift” is prohibited.
• “Walking off the job …” is prohibited.

This language, however, is OK in the NLRB’s eyes: Entering or leaving Company property without permission may result in discharge.

3. Workers’ conduct toward management. The Memorandum reminds firms that workers have the “right to criticize or protest their employer’s labor policies or treatment of employees.” And it highlighted a number of cases where it firms handbook language clearly prevent workers from exercising those rights.

The NLRB considers this overly broad: “[B]e respectful to the company, other employees, customers, partners, and competitors.”

But this statement is lawful: “Each employee is expected to work in a cooperative manner with management/supervision, coworkers, customers and vendors.”

4. Employees’ conduct toward co-workers. In addition to the employee/manager relationship, the NLRB pointed out what type of language should dictate workers’ interactions with one another.

What to avoid:

• “[D]don’t pick fights” online”
• Do not make “insulting, embarrassing, hurtful or abusive comments about other company employees online,” and avoid the use of offensive, derogatory, or prejudicial comments.”

What’s OK: “[T]hreatening, intimidating, coercing, or otherwise interfering with the job performance of fellow employees or visitors.”

The paid sick leave issue

While you’re reviewing the handbook, you may want to consider adding something about the growing trend of mandatory paid sick leave, if you haven’t already addressed this.

As HR Morning reported on previously, with the list of cities and municipalities that mandate paid sick leave growing each week, 79.4% of HR pros said they will be addressing this legal trend in their employee handbooks, according to a new study by XpertHR.

For more HR News, please visit: Employee handbooks: Feds spell out what you can, can’t include

Source: News from HR Morning

We all want to hold onto our best, brightest employees. And sometimes, a key component of that retention effort is being able to recognize when they’re trying to locate greener pastures and finding ways to increase their loyalty.

But what you need to know first are the red flags that indicate an employee is conducting such a search.

Training software company Mindflash recently compiled a list of the red flags employers should be on the lookout for:

1. Sloppy work habits

Chances are your best employees consistently complete top-quality work on deadline. So it should be easy to spot when their work starts to slip.

An occasional slip-up could mean nothing. What should concern you are prolonged lapses in quality or efficiency.

This could be a sign the employee has grown tired of their work and disengaged from the company.

Also, if an always-punctual employee starts showing up and leaving early on a regular basis, it’s time to be worried.

2. Ties start appearing

If an employee who usually dresses casual suddenly starts wearing a tie a few times a week — and they’re not attending after-hours charity banquets — it’s a warning sign that something may be up.

Sure, it’s possible they just “upgraded their wardrobe” or want to “change things up,” but it’s far more likely they’re dressing up to interview elsewhere.

This, combined with No. 3, is a clear-cut sign the employee’s planning to jump ship — and is closing in on that point.

3. Keeping odd hours

Leaving early, arriving late or requesting random days off at the last second should have you worried, especially if they’ve always been a model citizen who’s given you plenty of notice before missing time.

Abnormal time-off requests could also be a symptom of trying to use up any remaining paid-time-off before abandoning ship.

4. Isolation

An employee who covers up personal calls on work time and takes frequent trips away from his or her desk to seek solitude are signs there could be cause for alarm.

The employee may be fielding calls from or making calls to headhunters.

Of course, it may be that they have a personal issue they’re dealing with. So you don’t want to jump to conclusions. But continued strange behavior like this is a troubling sign in that it likely means either personal issues are conflicting with work or they’ve got one foot out the door.

5. Out-of-character complaining

If a once happy employee suddenly develops a surly personality and begins complaining about co-workers, this is a not-so-subtle hint that something’s amiss.

This is troubling for two reasons:

• It shows that the employee has become disenchanted with his or her work — or the employer itself, and
• His or her grumblings could lead other employees to become malcontents.

6. Big life changes

The birth of a child, the loss of a loved one, marriage, divorce and a sudden illness requiring on-going medical treatment are all big life changes that could alter one’s career.

Also, these all present opportunities to sit down with the employee and engage him or her in a conversation about future work plans.

Failing to do so could find you scrambling to fill a big, unexpected vacancy.

7. Less interaction with co-workers

If an employee appears to be distancing himself or herself from co-workers, it could be a sign the person’s already checked out and decided there’s no need to continue to feed personal or work relationships.

If all of the sudden meetings start passing by without so much as a word from a normally vocal employee, it may be time to approach them to see if something’s wrong.

For more HR News, please visit: 7 warning signs a great employee’s about to quit

Source: News from HR Morning

There’s a dangerous disconnect afoot when it comes to what employees really want. And it could be costing your company a bundle – both in money and employee turnover.  

Benefits aren’t cheap, which means that you want to be devoting your attention to the ones that will provide the biggest payoff, both in ROI and employee engagement.

But there’s new evidence that what your financial honchos believe to be the most coveted benefits today aren’t. Just ask employees.

A recent survey from Accountemps shows the disconnect. Take a look at what employees picked, vs. what CFOs thought they would, and HR’ll have some ammunition in the fight to keep your company focused on the right things.

The C-Level view …

The question asked of CFOs by Accountemps: “Other than additional compensation, which one of the following do you believe would top your employees’ wish lists when it comes to their jobs this year?” The responses:

• Better benefit plan, such as enhanced healthcare plan: 41%
• More vacation days: 19%
• More scheduling flexibility, such as telecommuting or flexible work hours: 15%
• More training or professional development opportunities: 12%, and
• Other corporate perks, such as onsite meals and amenities, health and wellness or subsidized transportation: 11%

… and the workers speak

Now compare that to how employees ranked the same perks:

• More vacation days: 30%
• Better benefit plan, such as enhanced healthcare plan: 26%
• More scheduling flexibility, such as telecommuting or flexible work hours: 19%
• More training or professional development opportunities: 15%, and
• Other corporate perks, such as onsite meals and amenities, health and wellness or subsidized transportation: 9%

Looks like many folks would take the time over a better health plan.

Of course this was a random sample of employees and your own workforce might rank these benefits differently.

But the data really drives home (we hope to your C-level execs) what HR has known all along: It’s dangerous to simply assume what’s most important to people. The money side of the argument: You could be pumping dollars into initiatives that won’t be as appreciated as others might be.

So how can you ensure your efforts are best aligned?

Ways to stay in touch

There are any number of strategies you can employ to keep your company’s efforts on track on the benefits front, from formal to informal:

Survey them. Want to know what your employees value most? Ask them. Even setting up a quick online survey can get folks to rank key benefits in order of importance to you. You’ll never get full consensus, but you’ll likely get a big picture trend of what they care about most.

Ask them casually. It’s important to check in with staffers beyond performance review season. Managers can use those periodic encounters to see what staffers care most about now. That’s where you’ll likely get anecdotal info that can help you better understand why employees value what they value. Bonus: You’re showing your team you’re interested in knowing what matters to them.

Look at what they do, not at what they say. Another subtle way to gauge what’s most important? See what staffers get most passionate about. Your Payroll people can tell you folks sure get riled up when it’s an issue with their paychecks, but what other things are people speaking up about? That may show you where to devote time and dollars.

And remember, no matter which of these (or combination of these) you do, it’s not a one-and-done situation. People’s priorities change, so you want to periodically check in to make sure nothing major has shifted.

For more HR News, please visit: Do your C-level folks understand what’s really important to your employees?

Source: News from HR Morning