4 ways managers can build trust with their team members

You’re probably sick of hearing it: “Employees don’t leave companies, they leave bad bosses.” But it’s true. And the reason people leave bad managers? A lack of trust.  

Here’s what Carolyn O’Hara, writing on the Harvard Business Review blog, identifies as four ways managers can prove their trustworthiness in their charges’ eyes.

Trustworthy Trait 1: Be transparent

Of course, there are certain things a manager can’t disclose, like salary data. And staffers have to understand that. But on most other things, managers want to be as transparent as possible.

That means being honest about company goals, performance metrics and overall performance.

Not only does that increase trust between the supervisor and staffers, but there’s an added bonus: It keeps the rumor mill under control. When staffers know they can count on a straight answer from their immediate boss, there’s a lot less room for speculation and those productivity-damaging rumors.

Tip: Managers might also try to offer some of this information up before staffers ask. It shows employees their boss’s level of trust.

Trustworthy Trait 2: Encourage, rather than command

Yes, the manager’s the one in charge. But the most trustworthy bosses are secure enough in that that they know that doesn’t mean bossing people around.

The best leaders function more like coaches. So rather than telling staffers the way exactly how a specific task must be done, sometimes it pays to give them the freedom come up with the most efficient approach.

Managers just need to be sure they make expectations clear so folks have a framework to work within.

Trustworthy Trait 3: Admit mistakes

This can be the toughest one, no matter who you are. No one wants to admit they were wrong or handled something improperly.

But managers can build up a lot of credibility with their team if they own up to a mistake.

You know how many people who say they often think more favorably of a company that made a mistake and corrected it than the company that never made a mistake at all? That’s what happens when a manager admits a mistake.

It serves as a bonding opportunity, yes. So when a boss makes a mistake, it’s crucial he/she owns  up to it right away.

But it can be used as a teaching opportunity, too. When a staffer makes a misstep, the manager  might consider sharing a time when he faltered. It shows empathy and helps build stronger team bonds.

Trustworthy Trait 4: Never badmouth anyone

This is an urge managers need to resist at all cost. Even when they’re attempting to commiserate with a staffer, they should never badmouth someone else.

The underlying message is: If you’ll say something behind James’ back, you’ll probably won’t hesitate to say something negative about me the minute my back is turned.



For more HR News, please visit: 4 ways managers can build trust with their team members

Source: News from HR Morning

ADA accommodation? But we haven’t even hired her yet

ADA accommodation? But we haven’t even hired her yet

disability discrimination, ada, lawsuit

This is a federal employment law pill some employers have a tough time swallowing. 

The ADA covers more than just current employees. Its protections also extend to probationary employees, new hires and job applicants — yes, even applicants.

The case of Laura Jones is a prime example of just how expansive the ADA’s worker protections are.

Jones applied for an evening sales associate job at a Walmart store in Cockeysville, MD. She was offered a job contingent upon her passing a urinalysis screening for illegal drugs.

The problem was Jones couldn’t produce a urine sample because she has end-stage renal disease. So she requested that she be allowed to take an alternative drug test — like a blood test.

But Walmart refused to order an alternative drug test and denied Jones employment for failing to complete the urinalysis test within 24 hours.

Jones then took her case to the EEOC, which sued on her behalf, claiming Walmart discriminated against her on the basis of her disability.

The EEOC claimed that Walmart failed to explore reasonable accommodations — like a blood test — that would’ve allowed Jones to complete the drug screening portion of the hiring process.

Failing to explore whether or not providing such accommodations to help disabled individuals perform essential duties amounts to disability discrimination under the ADA. The EEOC has been pushing this message for a while now.

EEOC Regional Attorney Debra M. Lawrence had this to say in an EEOC release about Jones’ case:

 This is the fourth EEOC lawsuit alleging the employer failed to provide a reasonable accommodation and refused to hire a qualified applicant when the solution-to provide a blood drug test during the drug screening process-was simple. We are pleased that Wal-Mart East is providing targeted training and disseminating a memorandum on its drug screen policy, and hope that this settlement encourages all employers to review their hiring and post-offer drug screening procedures to ensure that qualified applicants are provided with needed reasonable accommodations.

As you can guess from that statement, Walmart decided to settle the case. As part of the settlement, it’s handing over $72,500 in monetary relief to Jones and revising its drug screening form to inform applicants that alternative drug screens will be available to applicants whose physical conditions prevent them from producing urine samples.

The fact that this case didn’t make it to trial is inconsequential. The lawsuit itself shows that the EEOC will apply the ADA’s protections to individuals regardless of their employment status.

EEOC: Probationary employee discriminated against

Another resent EEOC lawsuit that HR Morning broke down a few weeks ago proves the point even further.

In that case, the agency sued pipe fittings manufacturer EZEFLOW on behalf of Adam Brant, a former U.S. Marine who began suffering from post-traumatic stress disorder (PTSD) during his 90-day probationary period with the company.

Due to his PTSD, Brant’s doctor recommended he take six weeks off from work. Brant then requested unpaid medical leave, but EZEFLOW denied his request. It said he wasn’t yet qualified for medical leave because he was still a probationary employee.

The EEOC’s comments on Brant’s case:

The ADA also requires employers to provide a reasonable accommodation, including granting unpaid medical leave, to an employee with a disability unless the company can show it would be an undue hardship to do so.

Just like Walmart, EZEFLOW decided to avoid further legal wrestling and settled the suit for $65,000.

Bottom line: The best way to stay out of a costly legal predicament is to engage in the interactive process to explore the possibility of providing reasonable accommodations to applicants, new hires, probationary employees and current staffers when a disability interferes with their abilities to perform an essential function of their jobs or the hiring process.



For more HR News, please visit: ADA accommodation? But we haven’t even hired her yet

Source: News from HR Morning

LinkedIn: Maybe not the serious, all-business forum you thought it was

C’mon, tell the truth: What are you really doing on LinkedIn?  

That what technology analyst Brian Hanley wanted to find out. “Most people would consider me an active LinkedIn user,” he wrote on the Huffington Post. “Still, I don’t have the faintest idea what I’m doing on LinkedIn.”

We can certainly relate. But Hanley really wanted to explore exactly what people were doing on the business/social site. So he embarked on a little research expedition, surveying “hundreds” of LinkedIn users.

Here are the results:

What do you say you do on LinkedIn?

No real surprises in the responses to this question:

  • Build my professional network.
  • Document my work experiences.
  • Showcase my technical capabilities.
  • Promote my personal brand.
  • Discover new career opportunities.
  • Share my expertise.

What do you actually do on LinkedIn?

Here’s where the fun begins. See if any of these responses match your private LinkedIn activities:

  • Admire my own profile.
  • Debut a headshot that looks like my younger, better-looking sibling.
  • Edit my headline and summary ad nauseam.
  • Examine my credentials from the POV of my client/hiring manager.
  • Discover who my top stalkers are.
  • Neutralize their creepiness by stalking them back.
  • View a hottie’s profile in the hopes that he or she reciprocates.
  • Connect with attractive people for no other reason than they’re fun to stare at.
  • Request to connect with my crush from college who I never met in person.
  • Develop a sense of intimacy with Sheryl Sandberg, Mark Cuban, and other famous businesspeople who I’m following.
  • Rub my accomplishments unapologetically in the faces of those who doubted me.
  • Endorse borderline strangers whose skills I know nothing about, with the expectation of receiving endorsements in exchange.

Hanley’s reaction? “What astonished me was the distinction between their front stage and back stage behavior,” he said.

We’re not.

Anybody else got a guilty LinkedIn secret to share? Write it in the comments section below.



For more HR News, please visit: LinkedIn: Maybe not the serious, all-business forum you thought it was

Source: News from HR Morning

Must love penguins, hate showering: Is this job worth $20K a year?

Here is one of the more unusual job postings you’ll see this year: 

Port Lockroy, a British historic base on Goudier Island off the Antarctic Peninsula, is looking for an “assistant.”

This person will be asked, among other things, to:

  • Operate the Port’s post office, which takes in about 70,000 pieces of mail during the period hires will be stationed there (about five months — November into March).
  • Monitor penguins and wildlife on behalf of the British Antarctic Survey (the island is home to about 2,000 penguins).
  • Operate the port’s shop (about 18,000 visitors arrive by ship during the season).
  • Perform maintenance tasks on the island’s facilities.
  • Manage merchandise and day-to-day operating supplies.

The position requires five days of training in the United Kingdom, after which new hires will be flown to South America. From there, they’ll board an expedition ship to Port Lockroy.

Truth be told, none of that sounds too bad. Some of you with job-searching college grads living in your basement may even be thinking: This could be a way for little Johnny to get out, see the world and gain some valuable real-life experience.

Not so fast. We haven’t gotten to the real gems of this job posting yet.

The bad, the ugly and the smelly

Here’s what else the job posting on the Antarctic Heritage Trust’s website says applicants must be willing to do:

  • Carry a big heavy box over slippery rocks and slushy snow whilst dodging penguins.
  • Be happy not showering for up to a month.
  • Live in close proximity to three people and 2,000 smelly penguins for five months.
  • Be enthusiastic around visitors event when it’s well below freezing outside and a blizzard is blowing through.
  • Cook supper cheerfully after a long, cold day and very little sleep.
  • Be on-call and smiling for all waking hours, seven days a week.
  • Be happy while confined to a small island with no prospect of climbing the surrounding peaks.

That takes the shine off the job a little bit, doesn’t it? That last bullet is particularly troubling. Have past hires actually contemplated climbing the surrounding peaks just to get away from the port?

So what’s the pay, you ask? About 1,100 pounds (or $1,700 U.S. dollars) per month. What works out to about $8,500 for the five-month stint or $20,000 a year (if the job lasted that long).



For more HR News, please visit: Must love penguins, hate showering: Is this job worth K a year?

Source: News from HR Morning

Alert: Same sex-spouses now covered under FMLA in all states

HR pros should review their firms’ FMLA policies — as well as any other related materials — ASAP.  

That’s because the DOL just updated the definition of “spouse” for FMLA purposes to reflect the Supreme Court’s ruling in United States. v. Windsor.

As HR pros likely know extremely well at this point, the High Court’s ruling essentially struck down the federal Defense of Marriage Act (DOMA) that limited the definition of marriage for federal purposes as an institution between members of the opposite sex.

Since that ruling, a majority of states have passed legislation of their own to legalize same-sex marriage.

‘Place of celebration’ provision

Now, with the DOL’s rule change, any eligible employee who is in a legal same-sex marriage will be able to take federal FMLA leave to care for his or her spouse regardless of the state in which that employee resides.

In other words, FMLA eligibility is based on the state where the same-sex couple entered into the marriage and not where that couple currently resides.

In the DOL’s press release, the agency referred to the rule change as the “place of celebration” provision under the FMLA.

This is important because, before the change, the definition of “spouse” for FMLA purposes did not include same-sex spouses that currently resided in a state that didn’t recognize same-sex marriage.

So even if an employee entered into a legal same-sex marriage, that employee couldn’t take advantage of FMLA protections to care for his or her spouse unless he or she lived in one of the states that recognized same-sex marriage.

This had been referred to as the “state of residence” rule.

‘Same rights and protections’

In the feds announcement, DOL Secretary of Labor Thomas E. Perez reiterated some of the same talking points he first delivered when he unveiled a proposal to change the rule last summer by stating: “The basic promise of the FMLA is that no one should have to choose between the job and income they need, and care for a loved one.”

Perez went on to say that:

“With our action today, we extend that promise so that no matter who you love, you will receive the same rights and protections as everyone else. All eligible employees in legal same-sex marriages, regardless of where they live, can now deal with a serious medical and family situation like all families — without the threat of job loss.”



For more HR News, please visit: Alert: Same sex-spouses now covered under FMLA in all states

Source: News from HR Morning

Top Insights for the World’s Leading HR Executives

In CEB’s Top Insights Report, discover five critical trends that are shaping the business, and how the best companies are addressing key functional challenges to drive performance. All of these changes have significant implications for executives managing their functions. Many executives often recognize change too late or misunderstand the implications of those changes for their teams. Unfortunately, those misses cost organizations greatly in terms of direct, indirect, and opportunity costs.

Click here to learn more!  



For more HR News, please visit: Top Insights for the World’s Leading HR Executives

Source: News from HR Morning

You gotta check out Target’s totally tone-deaf guidance for managers

You gotta check out Target’s totally tone-deaf guidance for managers

target manager guidance

Searching for a tool to help managers deal with a multi-generational workforce? No worries. Target’s got it all figured out. 

An internal Target training document, Managing Generational Differences, was recently leaked to Gawker. And it is one astonishingly cynical and tone-deaf piece of guidance.

The guidance gives managers advice on how to handle employees in four categories: veterans (born 1922-1944), Baby Boomers (1945-1964), Generation X (1965-1980) and Generation Y (1980-2000).

Its over-arching message: If you pretend to care about what each of these generational groups care about, you can probably get them to do their jobs without too much trouble.

In a convenient, easy-to-use format

Many managers spend a lot of time trying to figure out ways to motivate and support employees on a case-by-case basis, working out each individual’s strengths and weaknesses.

Target ain’t playing that.

Managing Generational Differences lays out, in convenient chart form, profiles for the four groups. Forget that stuff about managing individual people, no matter what their age, race, religion, etc. At least on the age issue, Target’s got everybody slotted into the appropriate pigeonhole.

For instance (according to Target):

  • Veterans — the old coots — are “patriotic, practical, dedicated, hierarchical, given to personal sacrifice and delayed gratification, (and) economical.”
  • Baby Boomers are “optimistic, driven, seek personal gratification, (and) generous.”
  • Gen X employees are “balanced, (exhibit) conditional loyalty, (and) skeptical.”
  • Gen Yers? They’re “confident, determined, upbeat, inclusive,tolerant, informal (and) civic-minded.”

Work styles? Here’s how those break down:

  • Veterans — “loyal, formal, diligent, by the book, stable, disciplined, uncomfortable with ambiguity, slow to adapt to change, (try to) avoid conflict, (and) reluctant to question or voice disagreement.’
  • Baby Boomers — “competitive, hardworking, service oriented, team player, driver, not budget minded, value process over results, overly sensitive to feedback, (and) judgmental of different viewpoints.”
  • Gen X — “efficient, effective, informal, adaptable, independent, impatient, lack people skills (and are) cynical.”
  • Gen Y — “multi-task(ing), seek new and meaningful challenges, loquacious, need supervision and structure, (and) inexperienced at handling difficult people issues.”

Their views on technology: Veterans find it “complex and challenging.” Boomers think it’s “necessary for progress and achievement.” Gen Xers view it as “practical tools to get things done.” And Gen Yers ask, “What else is there?”

There’s a lot more. Veterans are loyal to the organization; Gen Xers are loyal only to themselves. Baby Boomers have respect for authority; Gen Yers, not so much.

And here’s how to talk to them

Fortunately for its managers, Target not only describes employees in various generations, it provides suggestions on how each group should be coached. Here’s a selection:

Gen Y

  • Be open to … new and different ways of working

  • Involve them in significant projects

  • Acknowledge their need for connection by helping them feel part of the group

  •  Build a fun, challenging and fast-paced work environment, and

  • Look for ways to combine work and play.

Gen X

  • Acknowledge and relate to their cynicism

  • Establish the outer boundaries and allow them to operate more freely among them

  • Use clear and specific language when communicating

  • Understand and honor their need for a work/life balance as long as responsibilities and expectations are being met, and

  • Create a fun, relaxed work atmosphere.

Baby Boomers

  • Acknowledge their experience, expertise, dedication and length of service

  • Use them for mentors

  • Demonstrate that you are carrying their share of the load

  • Speak optimistically and look at things in terms of meeting objectives and achieving, and

  • Probe if you suspect conflict — they may not be direct.

Veterans

  • Acknowledge and leverage their experience, expertise dedication and length of service

  • Be direct but polite — don’t disregard social graces

  • Appeal to the traditional values of loyalty, hard work and family

  • Avoid situations where they could lose face while others are watching, and

  • Be patient with their approach to technology; allow time and explain the logic behind the technology.

And you though this management stuff was complicated.

Then there’s the legal side …

OK, so this is a remarkably patronizing and demeaning way to manage employees.

It could also lead to some serious legal problems. Here’s employment attorney Jon Hyman’s take on the Target document:

When you are sued for discrimination, your training materials are fair game in litigation. While you write them to aid your employees, you must do so with (at least) one eye on the jury that will read them during trial. You do not want to have your manager explain to a jury, in an age discrimination case, if he thought the plaintiff was “slow to adapt to change” when he made the termination decision.

 

 

 

 

 

 



For more HR News, please visit: You gotta check out Target’s totally tone-deaf guidance for managers

Source: News from HR Morning

Top 10 questions employees have about your health benefits

If you polled your company’s health plan participants and asked them what they wanted to know most about their benefits options, what would they say? This is a pretty good indicator.

Towers Watson, which runs a private health exchange called OneExchange, recently analyzed the questions individual participants in its exchange were asking and complied the following list.

It’s likely a pretty good barometer of the kinds of things your employees are wondering, and it may be a good starting point when trying to decide in which direction to take your benefits educations efforts next.

Here are the top 10 questions OneExchange participants asked (follow by HR Morning’s thoughts on each):

  1. Which plan has the lowest cost? As you know, this is not an easy question to answer when you offer multiple plans. Some employees just want to know what’ll result in the lowest payroll deduction. And your employees may not understand why you’re not just telling them which one that is. As you know, it’s because the “lowest cost” plan may be more expensive if the employee needs medical care (as it’s likely to cover less of those costs). Try to convey the message (in not such harsh terms) that they may get what they pay for with “low-cost” plans.
  2. What are the copays of the plans being offered? Not all plans come with copays. Some employees may not realize that, especially if they’re used to paying copays. Try to give employees as clear of a picture as you can of what they’ll end up paying in total for similar procedures under each of the plans you’re offering.
  3. Why does my health plan have a high deductible? Employees coming over from a plan without a high deductible may suffer from sticker shock when they realize what major medical care could cost them under a high-deductible plan. Sometimes, to calm their nerves it just takes an explanation of the merits of a high-deductible plan — such as using a health reimbursement or health savings account to help cover deductible costs, or lower plan premiums.
  4. What’s the difference between a gold, silver and bronze plan? Public exchanges have to place plans i metal tiers depending on the percentage of the cost of care they’ll cover. Some private exchanges have also adopted this plan comparison model. Your employer-sponsored plan may not offer “gold,” “silver” or “bronze” plans per se, but you may want to consider letting employees know which of these tiers your plans would slide into. That way employees know what open market plans yours compare to.
  5. What do I need to do to earn my wellness dollars? There’s still a lot of interest in wellness programs out there (Towers Watson said 50% of OneExchange enrollees would be interested in wellness activities). If you offer one, and tie financial incentives to it, make sure you clearly spell out during open enrollment what employees have to do to earn those incentives — as well as when and how they’ll get the money.
  6. How do I know which doctors are part of the plan? Make sure it’s easy for employees to find out which doctors are part of the plans you offer. This may require going onto your carrier’s website and looking up doctors yourself to find out what’s involved. That way, if employees come to you with questions, you have a better idea of how to help them.
  7. What’s the difference between an HRA, HSA and FSA? Make sure any terms associated with the plans you offer are clearly explained in plain English. Have a few employees read over your plan’s glossary, and address anything they find confusing before unleashing it on your entire workforce.
  8. What does the prescription drug plan cover? Employees will want to know if the drugs they’re taking are covered. When possible, direct them to a plan representative they can speak to about their individual circumstances.
  9. What’s the difference between insurers? In an effort to differentiate themselves, insurers try to excel at one aspect of insurance coverage. In other words, they’re all trying to “hang their hat” on something different. Find out what that is and communicate it to your workers.
  10. If I want to keep the plan I had last year, what do I need to do? If they’ll be automatically re-enrolled, make sure your open enrollment materials make that clear. Still, you want to remind them to review the coverage levels they selected last year to make sure they’re still adequate.

Source: Towers Watson



For more HR News, please visit: Top 10 questions employees have about your health benefits

Source: News from HR Morning

Obamacare tax relief on its way for some employers

The Affordable Care Act imposes an excise tax — with the potential to reach $36,500 per affected employee per year — on employers that fail to abide by the law’s rules. 

The tax can levied for things like failing to abide by the law’s maximum waiting period rules (full-time employees can’t be forced to wait longer than 90 days to be health plan-eligible), having out-of-pocket limits that exceed the law’s thresholds and failing to cover certain contraceptives.

But it can also be levied upon employers for providing cash — pre-tax or post-tax — to help employees purchase health insurance in the individual market. Arrangements like this — also known as “employer payment plans” — trigger this $100 per day, per affected individual excise tax.

However, the IRS just announced that it’ll be offering transition relief from the tax to small employers (those with fewer than 50 full-time equivalent employees) that have established these payment plans through June 30, 2015.

In other words, small employers won’t have to worry about the tax unless they still have one of these prohibited plans in place after June 30, 2015.

What’s prohibited?

To recap, here’s what employers can’t do in this area that would trigger the excise tax:

  • Offer cash to help employees pay for individual market coverage. The DOL says because such arrangements can’t be integrated with a group health plan, they are basically their own health plan — and they violate the prohibition on dollar limits for coverage (assuming you’re not offering employees an unlimited amount of funds).
  • Offer high-risk employees a choice between plan enrollment or cash. An employer cannot approach an employee who is a high claims risk and offer the person the option of accepting cash (presumably to purchase coverage in the individual market) or enroll in a company-sponsored plan. The DOL says this amounts to discrimination — because those with health problems would be receiving a benefit that’s not available to employees without health problems.

Why small employers?

Now you may be asking: Why are small employers getting the break and not larger ones?

The answer is the problems and delays related to the Small Business Health Options Program (SHOP).

The SHOP was a major selling point to get small businesses on board with the health reform law before it was passed. It was supposed to be a marketplace in which small employers could compare health plans and offer multiple plan options to employees.

But, as with other part of the law, the program’s implementation has been stymied by delays and requirement cutbacks.

The IRS, in its notice about the excise tax transition relief period, said the relief was being offered because the SHOP market is “still transitioning and the transition by eligible employers to SHOP Marketplace coverage or other alternatives will take time to implement …”



For more HR News, please visit: Obamacare tax relief on its way for some employers

Source: News from HR Morning

Heads up: The feds are cracking down on 401(k) hardship withdrawals

Here’s another reason why employers should limit (or even eliminate altogether) workers’ opportunities for 401(k) hardship withdrawals.  

Both the DOL and the IRS appear to be ramping up their enforcement of noncompliant hardship withdrawals.

That’s because the feds are worried about leakage in retirement plans – i.e., withdrawals made before retirement that permanently depletes savings. Hardship withdrawals are a big part of the leakage problem.

Because of their concern, the feds’ are checking to make sure that employers are following the very specific criteria for these withdrawals.

Surviving the scrutiny

To avoid getting caught in the feds’ crosshairs, there are a number of steps employers can take.
First, ensure your processes for 401(k) hardship withdrawals gibe with the feds’ guidelines. The Service’s FAQ should be used to check against your own policies. Here’s a breakdown of some key points in that FAQ:

  • Plan documents must spell out the specific criteria you use to make hardship determinations.
  • A process must be in place to verify the hardship withdrawal meets the IRS’ “immediate and heavy financial need” requirement.
  • Documentation must be created to prove the worker has exhausted any available loans and resources (insurance, bank accounts, etc.).
  • The withdrawal shouldn’t exceed the amount necessary to satisfy the immediate need.
  • Elective deferrals should generally be suspended before the withdrawal is taken.
  • Employers aren’t required to offer 401(k) hardship withdrawals.

If increased federal enforcement and compliance burdens aren’t worth the hassle, firms should consider eliminating the hardship withdrawal option altogether.



For more HR News, please visit: Heads up: The feds are cracking down on 401(k) hardship withdrawals

Source: News from HR Morning